Refund policy

Last updated: September 16, 2026

We want you to be happy with your Scott’s Smoked Q order. Because our products are food items, we are unable to accept returns of products once they have been shipped. However, if there is a problem with your order, please contact us, and we will work with you to make it right.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If an item arrives damaged, defective, leaking, broken, or if you receive an incorrect item, please contact us at scott@scottssmokedq.com within 7 days of delivery.

Please include your order number, a description of the issue, and photos of the product and packaging when applicable. This helps us evaluate the issue and resolve it as quickly as possible.

Depending on the circumstances, we may offer a replacement, store credit, or refund.

Food Products & Returns

Because we sell consumable food products, all food product sales are final and are not eligible for return or exchange.

For food safety and quality-control reasons, we cannot restock or resell products once they have been shipped to a customer.

If there is a problem with the condition of your order when it arrives, please contact us so we can address it.

Change of Mind & Taste Preferences

We cannot offer refunds or exchanges because you changed your mind, ordered the wrong product, or simply did not care for the flavor of a product.

We'd love for every bottle to become your new favorite, but individual taste preferences are subjective and are not considered a product defect.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible at scott@scottssmokedq.com.

We will make every reasonable effort to accommodate your request. However, once an order has been processed or shipped, it cannot be canceled or changed.

Sale Items & Gift Cards

Sale and promotional items are generally final sale unless they arrive damaged, defective, or incorrect.

Gift cards are non-refundable except where otherwise required by law.

Refunds

When a refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days after a refund has been issued for it to appear on your account. Processing times vary depending on your bank or credit card provider.

Shipping charges are generally non-refundable unless the refund results from an error by Scott’s Smoked Q or a problem with the shipment for which we determine a shipping refund is appropriate.