Shipping Policy

Last updated: September 16, 2026

Thank you for shopping with Scott’s Smoked Q. We want to get your handcrafted seasonings and sauces packed up and headed your way as quickly as possible.

Processing Time

All orders are processed within 1–3 business days, Monday through Friday, excluding holidays.

Once your order ships, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your order, delivery location, package size and weight, and available shipping services.

Available shipping options and estimated delivery times will be displayed at checkout before you complete your purchase.

Please note that delivery estimates begin after your order has been processed and shipped.

Carriers

Orders may be shipped via USPS, UPS, FedEx, DHL, or other available shipping carriers, depending on the destination, order size, and selected shipping service.

The carrier and available shipping services may vary depending on your delivery location.

Order Tracking

Once your order ships, you will receive an email with tracking information.

You can use that tracking information to follow your package through the carrier.

Shipping Destinations

We currently ship to addresses within the United States and Canada.

Shipping availability may vary for P.O. Boxes and certain remote or restricted destinations.

Canadian Orders

Orders shipped to Canada may be subject to customs duties, taxes, brokerage fees, or other import charges imposed by Canadian authorities or the shipping carrier.

Unless specifically collected at checkout, any applicable duties, taxes, or import-related fees are the responsibility of the customer.

Canadian shipments may experience additional transit time due to customs processing. Scott’s Smoked Q cannot guarantee customs clearance times or delays caused by customs or the shipping carrier.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We will work with you and the shipping carrier to help resolve the issue and make it right whenever possible.

Incorrect Shipping Addresses

Please double-check your shipping address before placing your order.

Scott’s Smoked Q is not responsible for delays, lost packages, additional shipping charges, or misdeliveries caused by incorrect or incomplete shipping information provided at checkout.

If an order is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply to resend the order.